Ticket Staff are often the first members of the site team that your customers and clients will see at your event.
They can handle high pressure situations and ensure any queues move smoothly and quickly.
Event & Hospitality Staff
Ticket Staff
Ticket Sales & Validation
Validate tickets at entry points, scanning barcodes or verifying guest information and selling tickets/upgrades if available on the gate.
Guest Assistance
Provide exceptional customer service to attendees, answering questions about the event, venue, and policies. Direct guests to their seats and provide additional event information when needed.
Ticketing System Management
Operate ticketing systems (manual or digital) for sales, entry, and exit and return policies. Manage cash, card & digital payment transactions, and maintain accurate records of ticket sales.
Problem Resolution
Address and resolve customer concerns or issues related to tickets, including lost tickets or disputes. Handle any special requests, ensuring a smooth and positive event experience for all guests.
Event Support
Ticket Staff will communicate with other event staff to manage crowd flow, entry procedures, and overall guest experience and can assist with pre-event setup and post-event teardown as needed.
Safety & Security
Ticket Scanning Staff will monitor the entrance area to ensure only valid ticket holders gain access to the venue and follow all safety protocols and report any security concerns to site managers.
Agency Ticket Staff
We have a great team of Ticket Staff available to deliver a great service to your customers at your events. Contact us today to see how we can assist you and help ensure your events run smoothly.
We're based in Maidstone, Kent but offer our services all across the South East and London, including:
- Maidstone
- Rochester
- Faversham
- Dover
- Canterbury
- Greenwich
- Hastings